Legal · Data Protection
Your privacy matters to us. This Privacy Policy explains how luckygo collects, uses, stores, and protects your personal information when you use our platform and services.
Last Updated: January 2026Our Commitments
We believe every Filipino player deserves to know exactly how their personal information is used. Here are the core principles that guide our approach to data privacy.
luckygo uses industry-standard encryption and security protocols to protect your personal data from unauthorized access, disclosure, or misuse at every point of collection and storage.
luckygo does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the luckygo platform.
You have the right to access, correct, and request deletion of your personal data held by luckygo. We make it straightforward to exercise these rights through our support team.
luckygo complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We are committed to meeting all applicable data protection obligations.
We collect only the personal information that is necessary to provide our services, verify your identity, process transactions, and comply with legal and regulatory requirements.
We are upfront about what data we collect and why. This Privacy Policy is written in plain, accessible language so every luckygo player understands exactly how their information is handled.
This Privacy Policy ("Policy") describes how luckygo ("luckygo," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the luckygo online gaming platform available at luckygo.club (the "Platform"), including all associated games, services, features, and content.
luckygo is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).
By registering an account on luckygo, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with this Policy, please discontinue use of the Platform.
Scope: This Policy applies to all personal information collected through the luckygo Platform, including information provided during registration, KYC verification, financial transactions, customer support interactions, and general use of the Platform.
luckygo collects personal information in the following categories:
luckygo may receive personal information about you from third-party identity verification providers, payment processors, and fraud prevention services where this is necessary to verify your identity, process transactions, or comply with regulatory requirements.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, government ID | KYC verification, age verification |
| Contact Data | Email address, mobile number | Account communications, support |
| Financial Data | Payment method, transaction history | Deposits, withdrawals, AML compliance |
| Technical Data | IP address, device ID, browser | Security, fraud prevention |
| Usage Data | Games played, session logs | Platform improvement, responsible gaming |
luckygo uses the personal information we collect for the following purposes:
Note: luckygo does not use your personal information for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or expressly consented to by you.
luckygo processes your personal information on the following legal bases under the Data Privacy Act of 2012:
luckygo does not sell, rent, or trade your personal information to third parties. We may share your personal data only in the following limited circumstances:
We engage trusted third-party service providers to assist in operating the luckygo Platform, including payment processors (e.g., GCash, PayMaya, BPI, BDO), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
luckygo may disclose personal information to government authorities, law enforcement agencies, or regulatory bodies (including PAGCOR and the National Privacy Commission) where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of luckygo's business, your personal information may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
luckygo may share your personal information with third parties in any other circumstances where you have provided explicit prior consent to such sharing.
Important: luckygo will never share your financial account credentials, passwords, or full payment card details with any third party under any circumstances.
luckygo uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.
You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the luckygo Platform. For analytics and marketing cookies, you may withdraw consent at any time through your account settings or by contacting our support team.
luckygo retains your personal information for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.
luckygo implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, luckygo will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act and its Implementing Rules.
Your role in security: While luckygo takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your luckygo account and never share your login credentials with anyone.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by luckygo:
To exercise any of these rights, please contact the luckygo Data Privacy Officer via live chat or by emailing [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.
The luckygo Platform is strictly intended for individuals who are 21 years of age or older. luckygo does not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that information and close the associated account.
21+ Only. If you are a parent or guardian and believe your child has registered on luckygo, please contact our support team immediately so we can take appropriate action.
luckygo primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or third-party service providers with operations in other jurisdictions.
Where such transfers occur, luckygo ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act and NPC guidelines. We will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate protective measures.
luckygo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how luckygo protects your personal information. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by luckygo, please contact our Data Privacy Officer:
Our support team serves players across the Philippines — from Metro Manila, Makati, and Quezon City to Cebu, Davao, and beyond. We aim to acknowledge all data privacy requests within 72 hours and resolve them within 30 days.
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have not been adequately addressed by luckygo.
Your data is protected. Your privacy is respected. Join the Philippines' most trusted online gaming platform today.
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